Ordering & Delivery

 

ORDERING ONLINE

 

From the boutique's homepage, click on a category of choice. Click on an item to view from the product list. Choose your desired colur and size, if applicable, and click on 'Add This To My Cart'


You will then be directed to the 'The Shopping Cart' page where you can view your shopping cart contents. On this page, you can make changes to quantity or remove any item that you do not wish to purchase anymore, estimate the shipping costs to your destination, continue shopping, or simply check out. 

After you have check out, you will be directed to the 'Login' page where you can log in if you are already an existing customer or sign up for an account with us to facilitate the check out and also your future purchases with The Blush Inc. 

After you are done with the log in or sign up, you will be directed to the 'Shipping Method' page, where you are required to choose your mode of delivery. 

The next step will be 'Payment Method', where you are required to select your payment method and also input any discount coupon, if any. 

For payment by Bank Transfer, you will be directed to the next page highlighting your purchase/s with our bank account details (POSB/UOB) provided to make payment on your end. You might want to review them before confirming your purchase and proceeding with payment. You would be required to fill in the relevant details of your payment as well before your order is confirmed and processed. 

*Do note that there would be a grace period of 24hours from the time you have confirmed your purchase. If payment is not received within 24hours, we will release your items without prior notice. If you still wish to purchase the item/s again, you would be required to complete the procedure all over again, provided the item/s is still available.* 

For payment by Credit/Debit Cards, you will be directed to the next page highlighting your purchase/s. You might want to review them before confirming your purchase. Upon confirmation, you will be directed to a SSL (Secure Sockets Layer) encrypted Third Party webpage by Paypal to proceed with your payment. 

After payment has been made by either Bank Transfer or Credit/Debit Card, your order is now completed and you will be directed to the confirmation page. Kindly allow us 1 working day to process your order and you will be notified via e-mail for updates on your order.

 

EMAILS ABOUT YOUR ORDER

 

After you have placed your order, you will receive e-mail updates about your order status. Keep these emails accessible for your records. Below are examples of e-mails you might receive: 

  • Order Confirmation. This e-mail confirms that we have received your order. The order number will be included.
  • Backorder/Preorder Notice. This e-mail informs you that an item from your order is not available for immediate shipment and will ship when it becomes available. You will be billed for these items immediately upon order confirmation. When the item is available to ship, you will receive another e-mail with the order number.
  • Shipment Confirmation. This e-mail confirms that some or all of your order has shipped. You may receive multiple Shipment Confirmation e-mails if items are shipped separately. The arrival time of your items depends on the designated shipping method and your shipping location.
  • Important update/s about your order. This email offers important information about your order, such as: difficulty in processing your order, inability to ship to the address provided, existence of a duplicate order, and cancellation of order. If you receive one of these emails, please email us at sales@theblushinc.com so the problem can be addressed.


If you did not receive any email from us after making payment for 2 working days, kindly email us at sales@theblushinc.com so that we can look into the issue.

 

MODIFICATION OR CANCELLATION OF ORDER

 

Due to our efforts to ensure that you receive your purchase/s as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us as the order has already been confirmed.

 

 

REFUNDS

 

Kindly refer to our Terms & Conditions.

 

SHIPPING INFORMATION

 

All parcels of theblushinc.com are dispatched via Singapore Post & our engaged courier companies. For local delivery, normal, registered and courier delivery options are made available. For international delivery, normal and registered options are made available with choice of either surface or air mailing.

 

NORMAL MAIL

 

Parcels dispatched to local addresses usually take 2-7 working days to reach the addressee (excluding public holidays), while it varies for international addressees depending on location. However, parcels may be delayed due to unforeseen circumstances, such as festive seasons or human error and may take longer than the stipulated time period. All these causes of delays are beyond our control. The Blush Inc will not be responsible for any lost unregistered mail. Registered mail is highly encouraged.

 

REGISTERED MAIL

 

Parcels dispatched to local addresses usually take 2-3 working days to reach the addressee (excluding public holidays), while it varies for international addresses depending on location. However, parcels may be delayed due to unforeseen circumstances, such as festive seasons or human error and may take longer than the stipulated time period. All these causes of delays are beyond our control. 

Registered mail will require an additional fee of $2.24. Once your order has been processed and shipped, we will send you a shipment confirmation with the Registered Article no. (RA) of your parcel. The RA no. allows you to track your parcel status with Singapore Post here. 

For both cases, Singapore Post will drop you a notification letter if delivery is unsuccessful, i.e. no one to collect the parcel at the doorstep. You may then follow the instructions on the letter to arrange a redelivery on the next working day or self collect at your nearest Singapore Post Office within the time period. This is only applicable to local addresses. 

By agreeing to allow your parcel to be mailed out by Singapore Post, The Blush Inc. will not be responsible for delayed and lost mails. However, we will render our best assistance in helping you to try to retrieve any missing mail. Do be aware that normal mails do not come with a tracking number, hence the chances of retrieving any missing parcel are minimal. If you wish to make any mail related enquiries on your own, you may do so here, or call them at 1605 (local), +65 6841 2000 (overseas), and +65 6845 6607 (registered articles).

 

COURIER

 

Our engaged courier company delivers the parcel by 2-3 working days after the order has been updated to the shipped status.

Express delivery for same day or next day option is also available.

Additional charges apply if delivery has been attempted as agreed upon the courier company & customer but there is nobody present to receive the package at the address. Payment of $6/- to be paid directly to the courier upon redelivery.

Contact details are compulsory for the courier company to contact you regarding delivery arrangements.

Full details will be provided regarding delivery status enquiry when your order has been despatched.

International courier service is also available for international orders.

 

WAIVER OF POSTAGE CHARGES

 

For purchases of regular priced items on our website, enjoy free normal mail for every $65 purchase & free local courier for every $100 purchase in a single shipment.

Free international courier for purchases of $180 & above in a single shipment.

The order has to be sent out under one delivery to be entitled to the free mailing, i.e. in the case of instock items & backorder items in the same order, the instock items & backorder items have to be $65/$100 worth each, otherwise additional shipping charges apply.

 

BACKORDERS

All backorders are subjected to delays. Customers are not encouraged to purchase from backorders if they are uncomfortable with the wait. In the event of a cancelled/ unfulfilled backorder, refunds will be made strictly via store credits. You may refer to the backorder status on the product page itself. Customers are not able to request for a refund on any fulfilled backorder/s. Read our Terms & Conditions for full terms.

 

RETURN & EXCHANGE POLICY

 

Please read our Terms & Conditions

 


THANK YOU & WE HOPE YOU HAVE A PLEASANT SHOPPING EXPERIENCE

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