Ordering & Delivery

From the boutique's homepage, click on a category of choice. Click on an item to view from the product list. Choose your desired colur and size, if applicable, and click on 'Add This To My Cart'. 

You will then be directed to the 'The Shopping Cart' page where you can view your shopping cart contents. On this page, you can make changes to quantity or remove any item that you do not wish to purchase anymore, estimate the shipping costs to your destination, continue shopping, or simply check out. 

After you have check out, you will be directed to the 'Login' page where you can log in if you are already an existing customer or sign up for an account with us to facilitate the check out and also your future purchases with The Blush Inc. 

After you are done with the log in or sign up, you will be directed to the 'Shipping Method' page, where you are required to choose your mode of delivery. Kindly take note of the self collection option (details in the hyperlink) and do check that you are able to make it with the given venue, time and day. 

The next step will be 'Payment Method', where you are required to select your payment method and also input any discount coupon, if any. 

For payment by Bank Transfer, you will be directed to the next page highlighting your purchase/s with our bank account details (POSB/UOB) provided to make payment on your end. You might want to review them before confirming your purchase and proceeding with payment. You would be required to fill in the relevant details of your payment as well before your order is confirmed and processed. 

*Do note that there would be a grace period of 24hours from the time you have confirmed your purchase. If payment is not received within 24hours, we will release your items without prior notice. If you still wish to purchase the item/s again, you would be required to complete the procedure all over again, provided the item/s is still available.* 

For payment by Credit/Debit Cards, you will be directed to the next page highlighting your purchase/s. You might want to review them before confirming your purchase. Upon confirmation, you will be directed to a SSL (Secure Sockets Layer) encrypted Third Party webpage by Paypal to proceed with your payment. 

After payment has been made by either Bank Transfer or Credit/Debit Card, your order is now completed and you will be directed to the confirmation page. Kindly allow us 1 working day to process your order and you will be notified via e-mail for updates on your order.

After you have placed your order, you will receive e-mail updates about your order status. Keep these emails accessible for your records. Below are examples of e-mails you might receive: 

• Order Confirmation. This e-mail confirms that we have received your order. The order number will be included.
• Backorder/Preorder Notice. This e-mail informs you that an item from your order is not available for immediate shipment and will ship when it becomes available. You will be billed for these items immediately upon order confirmation. When the item is available to ship, you will receive another e-mail with the order number.
• Shipment Confirmation. This e-mail confirms that some or all of your order has shipped. You may receive multiple Shipment Confirmation e-mails if items are shipped separately. The arrival time of your items depends on the designated shipping method and your shipping location.
• Important notice about your order. This email offers important information about your order, such as: difficulty in processing your order, inability to ship to the address provided, existence of a duplicate order, and cancellation of order. If you receive one of these emails, please email us at sales@theblushinc.com so the problem can be addressed.

If you did not receive any email from us after making payment for 2 working days, kindly email us at sales@theblushinc.com so that we can look into the issue.

Due to our efforts to ensure that you receive your purchase/s as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us as the order has already been confirmed.

 

 

REFUNDS

 

A direct refund will be offered for any unfulfilled orders. For orders made via Paypal, a store credit will be given instead of a direct refund to your bank account.

All parcels of theblushinc.com are dispatched via Singapore Post. For local delivery, normal and registered options are made available. For international delivery, normal and registered options are made available with choice of either surface or air mailing.

Parcels dispatched to local addresses usually take 1 working day to reach the addressee (excluding public holidays), while it varies for international addressees depending on location. However, parcels may be delayed due to unforeseen circumstances, such as festive seasons or human error and may take longer than the stipulated time period. All these causes of delays are beyond our control.

Parcels dispatched to local addresses usually take 2 working days to reach the addressee (excluding public holidays), while it varies for international addresses depending on location. However, parcels may be delayed due to unforeseen circumstances, such as festive seasons or human error and may take longer than the stipulated time period. All these causes of delays are beyond our control. 

Registered mail will require an additional fee of $2.25. Once your order has been processed and shipped, we will send you a shipment confirmation with the Registered Article no. (RA) of your parcel. The RA no. allows you to track your parcel status with Singapore Post here. 

For both cases, Singapore Post will drop you a notification letter if delivery is unsuccessful, i.e. no one to collect the parcel at the doorstep. You may then follow the instructions on the letter to arrange a redelivery on the next working day or self collect at your nearest Singapore Post Office within the time period. This is only applicable to local addresses. 

By agreeing to allow your parcel to be mailed out by Singapore Post, The Blush Inc. will not be responsible for delayed and lost mails. However, we will render our best assistance in helping you to try to retrieve any missing mail. Do be aware that normal mails do not come with a tracking number, hence the chances of retrieving any missing parcel are minimal. If you wish to make any mail related enquiries on your own, you may do so here, or call them at 1605 (local), +65 6841 2000 (overseas), and +65 6845 6607 (registered articles).

The policy applies to only merchandise purchased from The Blush Inc. The item/s must be sent back to us within 7 days for local customers and 14 days for international customers from the date of receipt of item/s. 

For such requests, kindly send us an email at sales@theblushinc.com or file a request via our Contact Us and we will get back to you as soon as we can. 

Criteria for return & exchange:- 

a) Inaccurate measurements given, with a difference of at least 1.5 inches (4cm). 
b) Wrong size was bought, & wish to exchange for the right size (provided we still have available stocks). 
c) Item is defective.

 

To qualify for the exchange after either of the above criteria is met, item must also be in its original condition i.e. unworn/unwashed and resellable condition accompanied with receipt.

Customers are required to send us pictures of the defective merchandise prior to mailing the item back. Kindly also note that we do not allow exchanges based on misfit reasons, requiring a change to another design.

In case of size exchange, we are only able to do an exchange if we still have available stocks, otherwise we are unable to facilitate the exchange.

SALE items or items under special promotions are strictly not allowed for exchange.

In the event where the fault lies with us, we will bear the relevant postage costs by refund. Otherwise, the customer will bear all relevant postage costs involved. Customers are to bear full responsibility in taking efforts to ensure safe delivery of the item/s, The Blush Inc. will not be responsible for such parcels lost in transit. 

The Blush Inc. reserves the right to exercise discretion in this matter. Item/s returned without prior notification will be rejected. 

THANK YOU & WE HOPE YOU HAVE A PLEASANT SHOPPING EXPERIENCE