Ordering & Delivery
You will then be directed to the 'The Shopping Cart' page where you can view your shopping cart contents. On this page, you can make changes to quantity or remove any item that you do not wish to purchase anymore, estimate the shipping costs to your destination, continue shopping, or simply check out.
After you have check out, you will be directed to the 'Login' page where you can log in if you are already an existing customer or sign up for an account with us to facilitate the check out and also your future purchases with The Blush Inc.
After you are done with the log in or sign up, you will be directed to the 'Shipping Method' page, where you are required to choose your mode of delivery. Kindly take note of the self collection option (details in the hyperlink) and do check that you are able to make it with the given venue, time and day.
The next step will be 'Payment Method', where you are required to select your payment method and also input any discount coupon, if any.
For payment by Bank Transfer, you will be directed to the next page highlighting your purchase/s with our bank account details (POSB/UOB) provided to make payment on your end. You might want to review them before confirming your purchase and proceeding with payment. You would be required to fill in the relevant details of your payment as well before your order is confirmed and processed.
*Do note that there would be a grace period of 24hours from the time you have confirmed your purchase. If payment is not received within 24hours, we will release your items without prior notice. If you still wish to purchase the item/s again, you would be required to complete the procedure all over again, provided the item/s is still available.*
For payment by Credit/Debit Cards, you will be directed to the next page highlighting your purchase/s. You might want to review them before confirming your purchase. Upon confirmation, you will be directed to a SSL (Secure Sockets Layer) encrypted Third Party webpage by Paypal to proceed with your payment.
After payment has been made by either Bank Transfer or Credit/Debit Card, your order is now completed and you will be directed to the confirmation page. Kindly allow us 1 working day to process your order and you will be notified via e-mail for updates on your order.
- Order Confirmation. This e-mail confirms that we have received your order. The order number will be included.
- Backorder/Preorder Notice. This e-mail informs you that an item from your order is not available for immediate shipment and will ship when it becomes available. You will be billed for these items immediately upon order confirmation. When the item is available to ship, you will receive another e-mail with the order number.
- Shipment Confirmation. This e-mail confirms that some or all of your order has shipped. You may receive multiple Shipment Confirmation e-mails if items are shipped separately. The arrival time of your items depends on the designated shipping method and your shipping location.
- Important notice about your order. This email offers important information about your order, such as: difficulty in processing your order, inability to ship to the address provided, existence of a duplicate order, and cancellation of order. If you receive one of these emails, please email us at firstname.lastname@example.org so the problem can be addressed.
If you did not receive any email from us after making payment for 2 working days, kindly email us at email@example.com so that we can look into the issue.
Registered mail will require an additional fee of $2.25. Once your order has been processed and shipped, we will send you a shipment confirmation with the Registered Article no. (RA) of your parcel. The RA no. allows you to track your parcel status with Singapore Post here.
For both cases, Singapore Post will drop you a notification letter if delivery is unsuccessful, i.e. no one to collect the parcel at the doorstep. You may then follow the instructions on the letter to arrange a redelivery on the next working day or self collect at your nearest Singapore Post Office within the time period. This is only applicable to local addresses.
By agreeing to allow your parcel to be mailed out by Singapore Post, The Blush Inc. will not be responsible for delayed and lost mails. However, we will render our best assistance in helping you to try to retrieve any missing mail. Do be aware that normal mails do not come with a tracking number, hence the chances of retrieving any missing parcel are minimal. If you wish to make any mail related enquiries on your own, you may do so here, or call them at 1605 (local), +65 6841 2000 (overseas), and +65 6845 6607 (registered articles).
WAIVER OF POSTAGE CHARGES
For purchases on our website, enjoy free normal mail for every $65 purchase, free registered mail for every $80 purchase & free courier for every $120 purchase.
The order has to be sent out under one delivery to be entitled to the free mailing, i.e. in the case of instock items & backorder items in the same order, the instock items & backorder items have to be $80 worth each, otherwise additional shipping charges apply.
All backorders are subjected to delays. Customers are not encouraged to purchase from backorders if they are uncomfortable with the wait. Only cancelled backorders will be refunded.
For such requests, kindly send us an email at firstname.lastname@example.org or file a request via our Contact Us and we will get back to you as soon as we can.
Criteria for return & exchange:-
a) Inaccurate measurements given, with a difference of at least 1.5 inches (4cm).
b) Wrong size was bought, & wish to exchange for the right size (provided we still have available stocks).
c) Item is defective.
Customers are required to send us pictures of the defective merchandise prior to mailing the item back. Kindly also note that we do not allow exchanges based on misfit reasons, requiring a change to another design.
In the event where the fault lies with us, we will bear the relevant postage costs by refund. Otherwise, the customer will bear all relevant postage costs involved. Customers are to bear full responsibility in taking efforts to ensure safe delivery of the item/s, The Blush Inc. will not be responsible for such parcels lost in transit.
The Blush Inc. reserves the right to exercise discretion in this matter. Item/s returned without prior notification will be rejected.
THANK YOU & WE HOPE YOU HAVE A PLEASANT SHOPPING EXPERIENCE